General terms and conditions of sale

The owner undertakes to personally welcome guests with all the necessary attention to facilitate their stay and knowledge of the region.

Booking formalities

Once payment has been confirmed, the client will receive an email confirming their order and giving details of their stay, name of the room, number of nights, breakfast, means and hours of access. We invite you to check your full contact details and mobile phone number on receipt of the email so that we can contact you in case of emergency or modification of your booking.

eGift card

If you offer a ‘Kerbeleg Experience’ to a third party, you may be asked for their contact details as well as any comments or dedications for an optimal experience.

Room rates

The rates are per night per room, including breakfast and tourist tax. They are differentiated according to whether the room will be occupied by one or more persons.

Miscellaneous expenses and tourist tax

The total price of the reservation includes the fees and the tourist tax, a local tax that the client must pay to the owner who then pays it to the community of Quimperlé and detailed in the invoices. The reservation is considered confirmed once the payment has been made.

Cancellation of stay by the customer

Any change to a booking is only possible with the prior agreement of the owner and may be subject to additional charges depending on availability at the time of the change. If the cancellation is made more than 7 calendar days before the arrival date, the amount paid by the client will be refunded in full to the client, unless the client has been granted a ‘non-refundable’ preferential rate. After this date, the reservation will be forfeited to the owner in the same way as for early departure during the stay. No cancellation insurance is included in our rates.

Cancellation of the stay by the owner

Without prejudice to any recourse for damages, the client will either be reimbursed immediately for the sums paid, or will be offered an alternative date which he may refuse.

Arrival & departure time

The client must arrive on the day specified at the time chosen at the time of booking and must inform us by telephone or email if, by force of circumstance, he/she is obliged to arrive after the time slot chosen. The check-out time for the rooms is 11:00 am at the latest.

Breakfast & other meals

Breakfast is served with a margin of twenty minutes before or after the time slot from Monday to Friday from 8.30am to 10.30am at the latest.

We only serve breakfast. No meals can be taken in the rooms. For reasons of hygiene and cleanliness, food is not allowed in the rooms. We do not keep any food from our guests during their stay.

Invoice

An invoice is given to the client after his departure with the details of the service, the amount of the accommodation, the amount of any additional services and the amount of the tourist tax.

Change of rooms

It is possible that the owner, for reasons of service or security, may have to change the room initially booked by the client. In this case the change will always be to a room of the same capacity and with the same or higher level of service.

Animals

Pets are not allowed. In case of departure of a customer motivated by the refusal of his pet, no refund will be made of his reservation.

Use of the premises

In order to preserve the tranquillity of the premises and the comfort of all, we ask our visitors to respect the essential rules of community living.

Non-smoker

The whole house is a strictly non-smoking area.

Security

It is strictly forbidden to use any naked flame (matches, candles, etc.) in the premises.

Respect for the environment

The client undertakes to return the rooms in perfect condition at the end of the stay and to systematically declare and assume financially any damage for which he/she would be responsible. The attention of the customers is drawn to the fact that the minors evolving on the property are placed under the single and whole responsibility of their parents or the persons having authority on them.

Capacity

All reservations are confirmed for a specific number of guests. If the number of guests exceeds the number of people booked, the owner may refuse to accept additional guests or cancel the booking without compensation or reimbursement, and such refusal shall not be considered as a breach of contract on the part of the owner.

Length of stay

Under no circumstances shall the client be entitled to any right of retention. Any acceptance of an extension to a booking is at the discretion of the owner and subject to his prior approval.

These conditions of sale are subject to change without notice.